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Volkswagen Singapore aftersales

Message from the General Manager of Aftersales

Our promise to you.

At Volkswagen, our relationship with the customer does not end after the new car keys are collected – in fact, that’s where it begins. The customer’s hassle-free ownership experience supported through a transparent process is our top priority.

To achieve this, our highly-qualified technicians ensure that all cars are serviced in accordance with Volkswagen’s international standards, using specialised tools and only Volkswagen Genuine Parts.

Over the last year, in response to customer feedback regarding service quality, our Aftersales department has particularly focused on improving customer satisfaction, as well as increasing productivity and performance in the workshops. One feature is the implementation of the Concierge Service, which provides a more personalised service experience to our customers.

Rest assured that we are constantly bringing to all Volkswagen owners the most value for their money – we provide the best care for their car, and have the best staff to attend to the customers. 

Every customer’s peace of mind, guaranteed through the highest standards in safety and quality assurance, will always be our most important goal – that is our promise to you. 

 

Joachim Gutberlet

General Manager, Aftersales

Volkswagen Group Singapore