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Dear valued customers,

 

As of 12th March 2020, the World Health Organization (WHO) has declared COVID-19 a global pandemic.

 

Being a people-first company, we must act responsibly as we manoeuvre through the uncertain COVID-19 situation.

 

In line with the advisory from Ministry of Health (MOH), Volkswagen Singapore has implemented precautionary measures including work-from-home and split team arrangements to minimise interaction and mitigate transmission of the virus.

 

The measures are aimed at keeping all of us safe and protected while ensuring that there are minimal disruptions to our business operations, and most importantly, to you.

 

However, we would like to seek your understanding as some of our delivery promises and waiting times may take longer than usual.

 

During this period, some of our frontline representatives and backend operations may not be at full capacity. Nonetheless, we are working around the clock to deliver on our obligations to you and we trust that we have your cooperation in overcoming this difficult time.

 

We believe that we can get through this challenging time together.

 

Once again, we thank you for your patience, understanding and support as we navigate through something truly unprecedented.

 

Please continue to stay safe and healthy.

 

Sincerely,

Volkswagen Singapore