FAQ

New Owners

I want to buy a new Volkswagen Passenger Car – how long will it take to deliver?

For a bespoke new car that is ordered directly from the factory, lead times will vary depending on the model and specification you choose, and where your car is being built. Volkswagen Singapore has up-to-date information on lead times and we encourage you to discuss this with us. If a short lead time is important to you, flexibility on some of your choices such as colour and optional extras could mean you are driving away with a new car sooner than you think.

Why are some models subject to longer lead times?

There are two main reasons: one is high demand and factory production line capacity; the other is component suppliers and the problems they face when demand increases.  Volkswagen is one of the biggest car manufacturers in the world so you can be assured we are working hard with our suppliers to reduce the impact, and planning to improve the future situation. Please discuss your order with us to discuss potential alternative options if a short lead time is a key priority.

Can I speed up my order by changing the spec of my car?

When ordering your car certain choices can speed up or slow down the process. Due to huge demand worldwide, DSG gearboxes, certain GPS systems, engines and some components for certain models are in short supply, meaning the waiting times for these vehicles will be longer than for standard cars. If there's a particular option you want, please ask us if this will have an impact on your delivery time - at least that way you have all the facts before you make the decision.

Do I have to wait for my vehicle to be built in the factory?

No, in many cases it's possible you could buy a car which is already built and physically in Singapore. If a short lead time is important to you, can you be flexible on colour, engine or spec choice? Could you even try a model you weren't thinking of? Talk to us about finding the car that meets all your needs.

What is Euro NCAP?

Euro NCAP (European New Car Assessment Programme) provides motoring consumers with a realistic and independent assessment of the safety performance of some of the most popular cars sold in Europe. By law, all new car models must pass certain safety tests before they are sold. But legislation provides a minimum statutory standard of safety for new cars; it is the aim of Euro NCAP to encourage manufacturers to exceed these minimum requirements. To find up-to-date ratings please visit the official Euro NCAP website by clicking here.

My vehicle does not produce the same fuel consumption figures as shown in the "New Car Fuel Consumption and Emission Figures" published by Volkswagen.

There are a number of reasons why the two figures may not be the same - and they are primarily due to the nature of the standard tests which are used to produce the figures, which may not reflect real-world driving conditions.

The current fuel consumption tests were designed to give accurate results, but they also need to be cost-effective and easily repeatable in order to give a 'level playing field' on which all manufacturers can be tested.

This means that the huge range of variables which affect fuel economy - including terrain, vehicle loading, temperature, aerodynamic effects and personal driving style - cannot be taken into account, as it would be impossible to replicate all these elements and produce consistent and fair publishable results.

If you believe your car is not performing as it should and that there could be a technical reason for this, please contact Volkswagen Singapore for advice on how to improve your fuel economy.

What is the COE bidding practice of Volkswagen Singapore?

Volkswagen Singapore has sole discretion and is fully authorised to bid for COEs on behalf of the buyer and at such amount that VGS deems appropriate.
The process is subject to 4 rounds of non-guaranteed COE bidding.

Useful information for owners

I'm going to be driving abroad – do you have any tips?

Inform your insurance company that you will be travelling abroad. It is also a good idea to check what breakdown cover you have in place and ensure that you have the company's contact details with you.

Here is a handy check list of things to remember:

  • Credit/Debit card
  • Contact your motor insurer before taking your vehicle outside of Singapore
  • Carry your vehicle registration document and your driving license - including your paper counterpart if it is a photocard license
  • Spare set of keys
  • Passport
  • Statement of insurance or booking reference
  • International driving permit (where necessary)
  • Set of spare light bulbs and the warning triangle
  • High visibility jackets for all occupants
  • First aid kit
  • Check insurance policy details are correct
  • Check that your tyres and fluids levels are correct
  • Check the locations of the nearest Volkswagen Retailers in the area/s you'll be visiting
My car has daytime running lights as standard – how can I turn them off?

Daytime Running Lights (DRL) are special lamps which automatically switch on when the engine is started and it is not possible to turn them off.

What should I look for when checking my tyres?

Check for the following:

  • The optimal tyre pressure
  • Tyre treads and side walls for damage or foreign bodies such as nails or glass splinters
  • Cupping, one-sided wear, porous side walls, cuts, and punctures

For more detailed advice, please visit Volkswagen Centre Singapore.

I've accidentally filled my car with wrong fuel – what should I do?

Do not attempt start to start your vehicle.

Do not top up with the correct fuel - this will not rectify the situation and could result in irreversible damage.

Contact Roadside Assistance (phone: +65 6333 8800) or Volkswagen Centre Singapore.

How do I program my lights/coming home/seats/mirrors?

The coming home memory seat and adjustable mirrors are all part of the convenience system.
For vehicles equipped with these functions as standard or optional, the instructions are located in the "Controls and Equipment" section of the Owners Handbook.

How do I switch airbags off?

If the vehicle is equipped with front passenger airbag deactivation the switch will normally be located within the passenger glove box.
If your vehicle is not equipped with front passenger airbag deactivation, please contact your local Volkswagen Retailer who will advise if retro fitting is possible.

Can Volkswagen Singapore void my vehicles warranty?

Warranty obligations do not exist if the fault or damage caused by the fact that:

  • the sale item has been improperly treated or overused, for example in motorsport competitions
  • the sale item has been improperly repaired or serviced by a workshop
  • parts have been fitted to the sale item, the use of which was not approved by Volkswagen AG / Importer or the sale item has been altered in a way not authorised by Volkswagen AG / importer (e.g. tuning)
  • the buyer failed to observe the recommendations for the treatment, servicing and maintenance of the sale item (e.g. owner´s manual or service schedule)
  • the sale item doesn't correspond to the country-specific requirements and is permanently operated there.

For more information, please have a look at our Warranty package.

Volkswagen Servicing

What roadside assistance do I have on my imported Volkswagen?

Roadside assistance is available for personal or parallel imported vehicles. It is chargeable depending on the type of job. For more information, please contact Volkswagen Centre Singapore at +65 6305 7299.

Where can I find information on Volkswagen's range of aftersales services?

You can visit the Service section of our website, or call our service hotline at +65 6305 7299. Alternatively, pay us a visit at Volkswagen Centre Singapore (Alexandra or MacPherson).

Where can I find information on genuine Volkswagen parts and accessories?

Please visit our Parts and Accessories page where you will find information on genuine Volkswagen accessories.

You can also visit us at Volkswagen Centre Singapore (Alexandra or MacPherson).

What is Quick Fix?

Quick Fix is a while-you-wait Volkswagen service specifically for jobs that take less than 30min, like bulb and wiper blade replacement.

How can I tell which service schedule my vehicle is on?

For new vehicles, supplied by Volkswagen Singapore, this information should be contained within your vehicle service schedule book.

Alternatively, please contact our service hotline with your vehicle license number and they will be able to check our Factory system for you.

How can I tell when my vehicle needs a service?

If your vehicle is due for service, the service light on the vehicle instrument panel will be illuminated.

The vehicle has to be serviced once a year or every 15,000 km, whichever comes first.

I only drive a few miles every week - do I really need to service my vehicle?

Yes. Wear and tear on vehicles can be caused by age, lack of use, and mileage. It is important to service your vehicle regularly to keep it running as safe and efficient as possible.

Roadside Assistance

What roadside assistance do I have when travelling in Malaysia?

You can contact any official Volkswagen Dealer in Malaysia as your vehicle comes with a 2-year worldwide warranty.

From the third year onward, please contact Roadside Assistance (phone: +65 6333 8800) for help.

Accessories

My CD player says MP3 compatible but I can’t find the AUX in socket for my MP3 player.

An MP3 compatible CD player means that it can play CDs recorded from MP3 tracks, but it does not have the Multi Device Interface needed to play an MP3 player directly through the radio.

I’ve lost my vehicle handbook/service schedule. How can I get a new one?

Please contact Volkswagen Centre Singapore and they will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped "duplicate" and will not have any previous service information or stamps in them.

I need a child seat for my car – what do you recommend and how do I fit it?

Your child's safety is a priority - for you and us. That's why we recommend and use Isofix child seat fixings in all our cars.

Isofix is being adopted worldwide as a safer way to travel with your children. The Isofix child seat fixes directly into compatible fittings in your Volkswagen, creating a secure link.

Studies have shown many child car seats are not fitted properly, putting your children at risk. With Isofix, securing your child's car seat properly is much easier, reducing the risk of injury in an accident.

Car manufacturers wanted to create the best, uniform standard for fitting child seats safely, and they came up with Isofix. Isofix child seats can be used in all cars which have compatible factory-fitted fixings. The child seat preparation has two mountings fixed to the body of the car. The compatible child seat fits securely to these mountings by two support arms. They are easy to fit and offer high levels of safety because they are fixed rigidly to the car body. All our cars have Isofix fittings in the back seats.

I’ve lost my key – how can I get a new one?

For security purposes, keys can be obtained only through Volkswagen Centre Singapore. Positive proof of identification and ownership may be required.

The locations of Volkswagen Centre Singapore can be found here.

My radio is locked, where can I find the code?

For security purposes, radio codes can be obtained only through Volkswagen Centre Singapore. Positive proof of identification and ownership may be required. The locations of Volkswagen Centre Singapore can be found here.

Merchandise

Where can I buy Volkswagen merchandise?

Genuine Volkswagen merchandise is available at Volkswagen Centre Singapore. Please visit our Genuine Accessories & Merchandise page for more information.

Environment

What is Think Blue. ?

As a carmaker, Volkswagen has a responsibility to our customers and the environment we share. That's why we've made sustainability one of our corporate objectives.

"Think Blue." translates this into action. And we need you to join in.

On our part, Volkswagen is setting the standard with our BlueMotion Technologies. For us, building low-emission vehicles is just the beginning. Making the most of their efficiency potential and reducing fuel consumption even further are the next challenges we face.

On your part, you can "Think Blue." by implementing simple fuel-saving measures such as ensuring your car tyres are properly inflated and avoiding unnecessary weight. This cuts fuel consumption and as a result protects the environment.

Together, we can help ensure a future not just for automobiles, but also for the people who drive them.

What are BlueMotion Technologies?

BlueMotion Technologies represent the umbrella brand for all products and technologies that make our vehicles more efficient. It stands for the interaction of a number of innovations, for example recuperation, the start-stop system and NOx exhaust treatment. They all work together to make a Volkswagen more economical and produce less emissions.

Where can I find information on CO2 emissions?

This information is available on the brochure you can download from our website. Please see the 'Technical Data' section.

Contact

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