Close Menu

Service Appointment Promise


We are pleased to be back to serve you.

Urgent cases & appointments that were put on hold during the Circuit Breaker period will be prioritised. 

We seek your understanding and patience that new appointment waiting times may take longer than usual. 

Please reach out to our Service Advisors at +65 6305 7299 if you require further assistance.

Speedier servicing. Happier drivers.

Volkswagen Singapore guarantees that all regular servicing appointments will be made within two working days upon phone confirmation. So, if you call us on a Monday, you will get an appointment by Wednesday! Of course, this is assuming no Public Holidays in between. 

If we fail to deliver on our promise, we will arrange to pick up your car for servicing and deliver it to your doorstep upon completion.

For owners visiting Volkswagen Service Centre for the first time
Please bring along your vehicle log card for vehicle and customer profile registration.

For all owners
Please bring your spare key in case it is needed for reprogramming and updates. 

Speak to our Service Advisors to make an appointment today.

Terms & Conditions


  • Applicable for regular scheduled servicing jobs only. Re-appointment needed for additional jobs.

  • Applicable at Volkswagen Centre Singapore (Alexandra). Operating hours: Monday to Friday - 8:00am to 6:00pm, Saturday 8:30am to 12:30pm. Closed on Sundays and Public Holidays.

  • Lead time for servicing appointment is 2 working days, excluding the day of request.

  • If Volkswagen fails to deliver the promise, the customer will receive a complimentary vehicle pick-up and delivery service.

  • Punctuality is required.

  • Management reserves the right to change/amend the terms and conditions without prior notice.

  • This programme is not applicable for commercial vehicles.

Your browser does not seem to be up to date. Our website may not function optimally. Most browsers (but not MS Internet Explorer 11 and older) will still work fine.

Wir empfehlen Ihnen ein Update Ihres Webbrowsers!
Die jeweils neueste Version kann überall im Internet ein gutes Erlebnis sicherstellen.

Danke für Ihren Besuch und viel Spaß,
Ihr Volkswagen Team