Service Appointment Promise

With this new programme, Volkswagen guarantees that all regular servicing appointments will be made within the following three working days upon phone confirmation.

So, if you call us on a Monday, you will get an appointment arranged for the same week, latest being Friday! Of course, this is assuming no Public Holidays in between. 

If we fail to deliver this, we will arrange pick-up your car for servicing and deliver it to your door step upon completion.

Aftersales service hotline
+65 6305 7299

  • Applicable for regular scheduled servicing jobs only. Re-appointment needed for additional jobs.

  • Applicable at Volkswagen Centre Singapore (Alexandra) only. Operating hours: Monday to Friday - 8:00am to 6:00pm, Saturday 8:30am to 12:30pm. Closed on Sundays and Public Holidays.

  • Lead time for servicing appointment is 3 working days, excluding the day of request.

  • If Volkswagen fails to deliver the promise, the customer will receive a complimentary vehicle pick-up and delivery service.

  • Punctuality is required.

  • Management reserves the right to change/amend the terms and conditions without prior notice.

  • Service Appointment Promise is not applicable for Commercial vehicles.

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