Warranty

Warranty packages

As proof of the confidence we have in the quality of every Volkswagen, we offer a comprehensive list of warranties. In the unlikely event that you encounter a problem with your Volkswagen, we'll ensure it gets the care and attention it deserves.

From 1 Apr 2017, all Volkswagen passenger cars come with a 5-year or 100,000km warranty package. Customers who would like to purchase an extension of their warranty are welcome to email customercare(kwfat)vw.com(kwfdot)sg with their vehicle registration number to find out more. This warranty extension is subject to passing a full vehicle check. Terms and conditions apply.

Passenger Cars

5-year or 100,000km comprehensive warranty

All Volkswagen vehicles come with a 5-year or 100,000km (whichever comes first) comprehensive warranty that protects your vehicle against possible failure, mechanical and/or electrical components due to manufacturing or workmanship defects. 

Valid for vehicles purchased from 1 April 2017.

24-hour roadside assistance

In the 5-year warranty, all Volkswagen vehicles are entitled to a complimentary roadside assistance service. This service is available 24 hours a day, 7 days a week.

12-year body protection warranty

The internal body sections and panels of your Volkswagen are covered against rusting through from the inside for a period of twelve years.

5-year paintwork warranty

All Volkswagen vehicles come with a 5-year paint warranty against manufacturing defects, such as paint peeling, loss of gloss, and blistering.

6-month or 10,000km wear and tear warranty

Wear and tear items are covered by a 6 month or 10,000km (whichever comes first) warranty against manufacturing defects.

Light Commercial Vehicles

5-year or 200,000km comprehensive warranty

All Volkswagen commercial vehicles come with a 5-year or 200,000km (whichever comes first) comprehensive warranty that protects your vehicle against possible failure, mechanical and/or electrical components due to manufacturing or workmanship defects.

Service interval of 20,000km or once a year

Workshop visits are only required every 20,000km or once a year (whichever earlier), thereby reducing time and running costs.

24-hour roadside assistance

In the 5-year warranty, all Volkswagen vehicles are entitled to a complimentary roadside assistance service. This service is available 24 hours a day, 7 days a week.

12-year anti-perforation corrosion warranty

The internal body sections and panels of your commercial vehicle are covered against rusting through from the inside for a period of twelve years.

5-year paintwork warranty

All Volkswagen commercial vehicles come with a 5-year paint warranty against manufacturing defects such as paint peeling, loss of gloss, and blistering.

6-month or 10,000km wear and tear warranty

Wear and tear items are covered by a 6 month or 10,000km (whichever comes first) warranty against manufacturing defects.

Please note:
No warranty obligations exist if:

  • the buyer fails to service and maintain the vehicle in accordance with the manufacturer's recommendations and specifications;
  • the fault or damage is caused by failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing;
  • the fault or damage is caused by external influences such as accident damage, climatic, thermal, chemical or industrial pollution, stones chips, insufficient service and maintenance and so on; and/or
  • the fault or damage is caused by any parts, accessories installed on or treatment to the vehicle which are not recommended by or purchased from the authorised Volkswagen dealer in Singapore.

Volkswagen will not be held liable for any damage caused by technical modifications and/or work performed incorrectly, for example, chip tuning. We recommend that all repairs and technical modifications be performed by an authorised Volkswagen workshop using Volkswagen Genuine Parts®.

Other exclusions apply throughout; please refer to the terms and conditions for full details of your Volkswagen warranty.

 

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