Warranty terms and conditions

Passenger Cars

 

General conditions

All new Volkswagen passenger cars purchased from Volkswagen Centre Singapore from 1 April 2017 onwards qualify for a 5-year or 100,000km (whichever comes first) vehicle warranty.

This warranty will terminate on the anniversary of the fifth year from the date of original registration or at 100,000km, whichever comes first.

Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 10,000km (whichever comes first). Beyond that limit, the defects must be classified as wear and tear and will not be covered by the Volkswagen warranty.

Components subject to wear and tear include, but are not limited to:

  • Brake linings and disc pads
  • Clutch release bearings
  • Clutch pressure plates and centre plates
  • Tyres
  • Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
  • Seat and backrest covers
  • Floor coverings
  • Spark plugs
  • Batteries for key fobs and alarms
  • Light bulbs (except LED bulbs)
  • Shock absorbers

 

Mechanical adjustments after six months or 10,000km (whichever comes first) are also excluded from warranty cover such as:

  • Adjustments to doors, flaps, boot lids, bonnets, sunroof
  • Brake adjustment
  • Clutch adjustment
  • V belt adjustment
  • Ignition adjustment
  • Headlight adjustment
  • Steering geometry adjustments
  • Wheel balancing

Filters, gaskets, lubricants and sundry items are only accepted as part of a valid repair.

The warranty is not affected by any change in ownership of the vehicle.

Any defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.

In the event of warranty repairs being necessary, any member of the Volkswagen Authorised Network will be able to carry out any rectification work under the terms of the manufacturer's warranty.

Any part which is replaced becomes the property of Volkswagen. Any replaced parts are covered for the unexpired period of the vehicle warranty.

You will be required to complete any forms, give details and furnish any proof required in relation to a claim that Volkswagen or its Authorised network may require.

Volkswagen reserves the right to appoint its own or an independent consultant engineer to inspect the vehicle prior to repair or replacement of the part(s) covered.

No party, other than Volkswagen, may amend the terms and conditions of the warranty in any way.

 

Travelling abroad within the 5-year warranty

Should your Volkswagen suffer a manufacturing defect covered by the 5-year warranty while outside of Singapore, and the vehicle is within 50km of the Singapore border, you are entitled to a complimentary tow service back to Singapore for repairs or servicing. Please note that the vehicle must be repaired or serviced in Singapore in order for the vehicle warranty to be valid.

 

Servicing

Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work.

 

Exclusions

Types of damage not covered by warranty include (but are not limited to) the following:

  • Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, e.g. taking appropriate action in the event of warning lights appearing.
  • Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's recommendations.
  • Damage or defects caused by improper use of the vehicle, neglect, or use of the vehicle for motor sports activities.
  • Damage or defects caused by external influences such as accident damage, climatic, thermal, chemical or industrial pollution, stone chips, insufficient care and maintenance and so on.

Items which are excluded from warranty include (but are not limited to) the following:

  • Components or equipment which are not part of the vehicle at the point of original manufacture.
  • Fair wear and tear items, such as brake pads, brake discs, brake linings, wiper rubbers, spark plugs, bulbs and fuses, tyres, carpets and seat covers.
  • Fluids, oils and coolants (except as part of a valid repair).
  • Any parts/accessories installed on or treatment to the vehicle which is not recommended by or purchased from Volkswagen.

Unauthorised modifications to the electronics components or software in the vehicle may cause malfunctioning. As the electronic components are linked together in networks, other systems may be affected by the faults. This can seriously impact safety, lead to excessive wear of components, and also invalidate the type of approval for your vehicle. Volkswagen cannot be held liable for any damage caused by technical modifications and/or work performed incorrectly, e.g. chip tuning. We recommend that all repairs and technical modifications be performed by an authorised Volkswagen workshop using Volkswagen Genuine Parts®.

Wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done depends on driving technique and road conditions.
Routine maintenance and servicing is not covered by the warranty.
Incidental or consequential costs such as hotel charges, car hire, loss of personal effects or income are not recoverable under the terms of the warranty.

 

Replacement parts warranty

All Volkswagen Original replacement parts carry a warranty for a period of 2 years/unlimited mileage, from the date of purchase. Items with warranties in excess of 2 years will be advised to you at the time of purchase. The 2 year warranty does not apply to parts fitted under the terms of the vehicle warranty, which are warranted for the remaining period of the vehicle warranty.

 

Accessories warranty

If you specify a Volkswagen Genuine accessory at the time of vehicle purchase, and it is included in the vehicle purchase price, this accessory is covered for the 5-year warranty. For all accessories purchased from and fitted by Volkswagen Centre Singapore after delivery, the accessory is covered for 2 years from the date of purchase.

 

5-year paintwork warranty

All Volkswagen passenger cars are provided with a warranty for a period of 5 years from the date of first registration against any manufacturing defects with the paintwork.

The only preconditions are:

  • The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.
  • The defect must not be due to external influences such as accident damage, climatic, thermal, chemical or industrial pollution, stone chips, insufficient care or maintenance. This will be determined by the member of the Volkswagen Authorised Network at the time of inspection.

 

Body protection warranty

All current Volkswagen vehicles* are fully protected during manufacture against through corrosion for 12 years from the date of first registration.

The only preconditions are:

  • The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
  • The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
  • A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
  • All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.

*certain exceptions apply. Please contact your service advisor for more details.

 

Volkswagen Authorised Network workmanship warranty

Members of the Volkswagen Authorised Network give a warranty for their workmanship on all repairs and servicing. Should any repairs be required during the period of vehicle warranty, and be carried out by a member of the Volkswagen Authorised Network, repairs will be carried out free of charge, provided that the repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorised Network.

For parts that are replaced after the period of vehicle warranty, there is a 2-year warranty on the parts and labour provided.

 

4th and 5th year warranty

Current Volkswagen owners whose vehicles are within 36 months from registration date and 100,000 km mileage can choose to purchase the 4th and 5th year warranty. To qualify for the extended warranty for the 4th and 5th year, the vehicle must fulfil the following criteria:

  1. Vehicle must be within the 3-year warranty period from date of registration.
  2. Vehicle mileage of up to 100,000km.
  3. Vehicle must have regular scheduled servicing done in accordance to manufacturer guidelines by the Volkswagen authorised network in Singapore.
  4. Vehicle repairs, including accident repairs, must be carried out in accordance to manufacturer guidelines by the Volkswagen authorised network in Singapore.
  5. Vehicle must go through an Extended Warranty Health Check to make sure that all the parts used are genuine parts, there are no unauthorised modifications, and the functional and structural aspect of the car are in good order.
  6. The vehicle must pass a health check by Volkswagen Centre Singapore.

The price listed below covers for the additional two years of extended warranty:

Model Price
Polo $3,400
Beetle $3,400
Golf $3,400
Sportsvan $3,400
Jetta $3,400
Touran $3,400
Beetle Cabriolet $3,600
Golf Cabriolet $3,600
Scirocco $3,600
Tiguan $3,600
Passat $3,600
CC $3,600
Golf GTI $3,600
Golf R $3,600
Sharan $3,600
Touareg $4,200
Phaeton $4,200

Price

Polo $3,400
Beetle $3,400
Golf $3,400
Sportsvan $3,400
Jetta $3,400
Touran $3,400
Beetle Cabriolet $3,600
Golf Cabriolet $3,600
Scirocco $3,600
Tiguan $3,600
Passat $3,600
CC $3,600
Golf GTI $3,600
Golf R $3,600
Sharan $3,600
Touareg $4,200
Phaeton $4,200

 For further enquiries on warranty, please contact your service advisor.

Light Commercial Vehicles
 
General conditions

All new Volkswagen commercial vehicles purchased from Volkswagen Centre Singapore qualify for a 5-year or 200,000km (whichever comes first) vehicle warranty.

This warranty will terminate on the anniversary of the fifth year from the date of original registration or at 200,000km, whichever comes first.

Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 10,000km (whichever comes first). Beyond that limit, the defects must be classified as wear and tear and will not be covered by the Volkswagen warranty.

Components subject to wear and tear include, but are not limited to:

  • Brake linings and disc pads
  • Clutch release bearings
  • Clutch pressure plates and centre plates
  • Tyres
  • Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
  • Seat and backrest covers
  • Floor coverings
  • Spark plugs
  • Batteries for key fobs and alarms
  • Light bulbs (except LED bulbs)

Mechanical adjustments after six months or 10,000km (whichever comes first) are also excluded from warranty cover such as:

  • Adjustments to doors, flaps, boot lids, bonnets, sunroof
  • Brake adjustment
  • Clutch adjustment
  • V belt adjustment
  • Ignition adjustment
  • Headlight adjustment
  • Steering geometry adjustments
  • Wheel balancing

Filters, gaskets, lubricants and sundry items are only accepted as part of a valid repair.

The warranty is not affected by any change in ownership of the vehicle.

Any defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.

In the event of warranty repairs being necessary, any member of the Volkswagen Authorised Network will be able to carry out any rectification work under the terms of the manufacturer's warranty.

Any part which is replaced becomes the property of Volkswagen. Any replaced parts are covered for the unexpired period of the vehicle warranty.

You will be required to complete any forms, give details and furnish any proof required in relation to a claim that Volkswagen or its Authorised network may require.

Volkswagen reserves the right to appoint its own or an independent consultant engineer to inspect the vehicle prior to repair or replacement of the part(s) covered.

No party, other than Volkswagen, may amend the terms and conditions of the warranty in any way.

 

Travelling abroad within the 5-year warranty

Should your Volkswagen suffer a manufacturing defect covered by the 5-year warranty while outside of Singapore, and the vehicle is within 50km of the Singapore border, you are entitled to a complimentary tow service back to Singapore for repairs or servicing. Please note that the vehicle must be repaired or serviced in Singapore in order for the vehicle warranty to be valid.

 

Servicing

Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work.

 

Exclusions

Types of damage not covered by warranty include (but are not limited to) the following:

  • Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, e.g. taking appropriate action in the event of warning lights appearing.
  • Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's recommendations.
  • Damage or defects caused by improper use of the vehicle, neglect, or use of the vehicle for motor sports activities.
  • Damage or defects caused by external influences such as accident damage, climatic, thermal, chemical or industrial pollution, stone chips, insufficient care and maintenance and so on.

Items which are excluded from warranty include (but are not limited to) the following:

  • Components or equipment which are not part of the vehicle at the point of original manufacture.
  • Fair wear and tear items, such as brake pads, brake discs, brake linings, wiper rubbers, spark plugs, bulbs and fuses, tyres, carpets and seat covers.
  • Fluids, oils and coolants (except as part of a valid repair).
  • Any parts/accessories installed on or treatment to the vehicle which is not recommended by or purchased from Volkswagen.

Unauthorised modifications to the electronics components or software in the vehicle may cause malfunctioning. As the electronic components are linked together in networks, other systems may be affected by the faults. This can seriously impact safety, lead to excessive wear of components, and also invalidate the type of approval for your vehicle. Volkswagen cannot be held liable for any damage caused by technical modifications and/or work performed incorrectly, e.g. chip tuning. We recommend that all repairs and technical modifications be performed by an authorised Volkswagen workshop using Volkswagen Genuine Parts®.

Wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done depends on driving technique and road conditions.
Routine maintenance and servicing is not covered by the warranty.
Incidental or consequential costs such as hotel charges, car hire, loss of personal effects or income are not recoverable under the terms of the warranty.

 

Replacement parts warranty

All Volkswagen Original replacement parts carry a warranty for a period of 2 years/unlimited mileage, from the date of purchase. Items with warranties in excess of 2 years will be advised to you at the time of purchase. The 2 year warranty does not apply to parts fitted under the terms of the vehicle warranty, which are warranted for the remaining period of the vehicle warranty.

 

Accessories warranty

If you specify a Volkswagen Genuine accessory at the time of vehicle purchase, and it is included in the vehicle purchase price, this accessory is covered for the 5-year warranty. For all accessories purchased from and fitted by Volkswagen Centre Singapore after delivery, the accessory is covered for 2 years from the date of purchase.

 

5-year paintwork warranty

All Volkswagen passenger cars are provided with a warranty for a period of 5 years from the date of first registration against any manufacturing defects with the paintwork.

The only preconditions are:

  • The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.
  • The defect must not be due to external influences such as accident damage, climatic, thermal, chemical or industrial pollution, stone chips, insufficient care or maintenance. This will be determined by the member of the Volkswagen Authorised Network at the time of inspection.

 

Body protection warranty

All current Volkswagen vehicles* are fully protected during manufacture against through corrosion for 12 years from the date of first registration.

The only preconditions are:

  • The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
  • The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
  • A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
  • All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.

*certain exceptions apply. Please contact your service advisor for more details.

 

Volkswagen Authorised Network workmanship warranty

Members of the Volkswagen Authorised Network give a warranty for their workmanship on all repairs and servicing. Should any repairs be required during the period of vehicle warranty, and be carried out by a member of the Volkswagen Authorised Network, repairs will be carried out free of charge, provided that the repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorised Network.

For parts that are replaced after the period of vehicle warranty, there is a 2-year warranty on the parts and labour provided.

This website uses cookies to help us give you the best experience when you visit our website.
Accept and continue