When your Volkswagen is immobilised in Singapore following an electrical or mechanical breakdown, an accident, a pilot error (e.g. lack of fuel, locked keys) or travel abroad, the 24-hour roadside assistance service team will help you organise the following services:
If your vehicle is immobilised in Singapore and cannot be fixed immediately, Volkswagen Centre Singapore will organise and pay for the towing of the vehicle to the designated Volkswagen service centre at MacPherson. For security reasons, towing service will not be provided to an unattended vehicle.
If the vehicle was immobilised in Singapore and has been towed to Volkswagen Service Centre, a taxi will be arranged for the Volkswagen driver to continue his journey up to his destination within Singapore.
At the Volkswagen driver's request, a telephone call will be made to an individual (family or friend) of the Volkswagen driver's choice.
Our Volkswagen-qualified technician will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided.
If your vehicle has a flat tyre, our Volkswagen-qualified technician will attempt to remove it and install a spare tyre (if available) in a safe environment. If your vehicle does not have a spare tyre or if the spare is not safely operable, towing service will be provided.
If your keys are locked inside your vehicle, our 24-hour roadside assistance team will attempt to assist in getting you back on the road.
At your request, our Volkswagen-qualified technician or emergency service may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you have sole responsibility for any loss or damage resulting from this entry attempt. To provide added security for the vehicle owner, photo identification will be requested at the scene.
If access into your vehicle is unsuccessful, it will be towed to the designated Volkswagen service centre to gain entry. This tow will be at your own expense. The costs for parts, labour and/or replacement are not included in this service. If you have lost your keys, please contact the Volkswagen service hotline at 6305 7299 for further assistance.
Terms and conditions
Adverse weather conditions - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Volkswagen may not be possible until weather conditions permit it.
Rights - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.
Force majeure - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub-division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.
Removal of belongings prior to recovery - Please ensure that you remove all belongings from your Volkswagen prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle.