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Exceptions to the 24-hour roadside assistance service.

The 24-hour roadside assistance service is purely intended to cover emergency situations. As a result, this service will not cover certain problems that you may encounter while driving your Volkswagen unless there is a real and discernible threat to your personal safety and the safety of others. This list includes (but is not limited to) the following items:

  • Fuel gauge is faulty.
  • Speedometer is malfunctioning.
  • Boot cannot be opened.
  • Fuel cap is damaged or faulty and the Volkswagen car has enough fuel in the tank to enable it to reach the nearest Volkswagen Service Centre.
  • Roof of convertible cannot be opened.
  • Sunroof cannot be opened. Sunroof cannot be closed but weather conditions are fair and the Volkswagen and its passengers are not exposed to any security risk.
  • Windows cannot be opened.
  • Seat adjustor is faulty but the Volkswagen can be driven safely.
  • Other non-safety related lights/service warnings are illuminated.


Whilst the services rendered under the 24-hour roadside assistance service are intended at no cost to you, we wish to clarify that the team will not be responsible for:

  • Loss or damage to any property carried in or on your Volkswagen.
  • Any expenses incurred without prior authorisation of the 24-hour roadside assistance service.
  • Cost of replacement parts.
  • Cost of repairs made to your Volkswagen.
  • Any costs resulting from participation in motor racing, rallies, speed or duration tests.
  • Any costs resulting from your Volkswagen being kept in a not-roadworthy condition or not being serviced in accordance with the manufacturer's recommendations.
  • Any costs as a result of damage and/or claims caused while the driver operating the Volkswagen under influence of alcohol, solvent abuse, drugs, or other illegal substances.
  • Any costs resulting from participation in a criminal act or offence.
  • Any consequential losses arising directly or indirectly from the immobilisation.
  • If, as a result of a road traffic accident or other incidents, specialist equipment is required during the course of recovering your Volkswagen, the cost of this specialist equipment will be your responsibility. We recommend that you seek reimbursement of such costs under the terms of your motor insurance policy.
  • In the event that the authorities or other authorised organizations recover your Volkswagen, it will be your responsibility to pay any resulting release fees before we can remove your vehicle to a Volkswagen service centre.