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Body and paintwork service

A dent in the panel work? Happens to everyone at some time. Our body and paintwork service will soon make you forget minor damage. Following our repairs, you will be able to rely on your safety again and your bodywork will look as dazzling as it did previously. Reason: We carry out repairs strictly according to Volkswagen guidelines and replace damaged parts only with Volkswagen Genuine Parts®. To keep all warranties intact for you.

In the event of an accident, the Body & Paint Repair department in Volkswagen Singapore assists customers in every possible area, from the paperwork to the repairs of the car. John Foo, the Bodyshop Manager, shares some points as to why it is important to use a Volkswagen-approved bodyshop.


  • Volkswagen only allows manufacturer-trained technicians to work on your vehicle, using the same paint, parts and materials that are used in the factory. All repairs and parts come with a 2-year warranty, with terms and conditions.
  • You are assured of a competent team working on your Volkswagen, and the job is done adhering to the strictest quality control. All our technicians follow strict, mandated repair procedures that are implemented globally, and they have access to the latest tools and repair information straight from Germany.
  • A new coat of paint is not just of cosmetic value - it protects your Volkswagen against corrosion, allowing for a reliable and durable vehicle.
  • There is no fixed price for each paint job, as many factors come into play - for example, the condition of the car, the car's size, and the type of paint used will affect the final quoted price.

John is also regarded by many customers as Mr Fix-it. To learn more about Body & Paint processes, click here.

If you are in an accident, here are some tips on what you should do:

  • Stop away from traffic in a well-lit place (if possible).
  • Check if anyone is injured, and call for emergency medical help if necessary. Then approach the other car and check if the driver and/or the other passengers are injured.
  • Do not remove vehicles unless it's necessary to extricate people (perhaps from inside the car or under the vehicle) or send the injured to hospital.
  • Exchange information with the other driver: vehicle registration number, name of driver & NRIC, contact number, insurance company and policy number. Do not argue over who is wrong, and keep silent especially if the other party pressures you or threatens you.
  • If you have a camera on hand, take photographs of the accident site, damage on vehicles, tyre skid marks on the road, etc.
  • Call the Volkswagen 24-hour roadside assistance service at 6333 8800 for towing of your Volkswagen at no charges (terms and conditions apply).
  • Report the accident to your insurer within 24 hours after the accident. Volkswagen is an approved authorised accident reporting centre for the following companies:
  1. AXA Insurance Singapore Pte Ltd
  2. MSIG Insurance Singapore Pte Ltd
  3. Direct Asia Insurance (Singapore) Pte Ltd
  4. AIG Asia Pacific Insurance Pte Ltd
  5. China Taiping Insurance (Singapore) Pte Ltd
  • If your insurance company is not in the list above, please lodge an accident report with your insurance-authorised accident reporting centre.
  • If there is any injury, please lodge a police report within 24 hours of the accident. In cases where there is no injury, please submit a "Non-injury motor accident report" through your insurer.
  • If there is any accident involving an embassy vehicle, foreign vehicle, government vehicle and/or government property, please lodge a police report within 24 hours of the accident.