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Terms & Conditions

Part I: In these Terms and Conditions, the following definitions shall apply: 

1) Definitions

Volkswagen Singapore Volkswagen Group Singapore Pte Ltd
Volkswagen Vehicle A vehicle bearing the “VW” marquee.
Deposit $1,000 upfront payment to Volkswagen Singapore for the order of your Volkswagen Vehicle. 
Participant / User A person who expressed interest in the Sale on the website VW Online Exclusive and got allocated to a Sales Representative of Volkswagen Singapore and confirmed their purchase by paying a Deposit.
Sale The ongoing online sale campaign at the Volkswagen Online Showroom, organised by Volkswagen Singapore at website ”VW Online Exclusive”
Pre-Order Paying of the Deposit to Volkswagen Singapore to secure the promotional offer on Volkswagen Vehicle. 
Website The VW Online Exclusive Website at the address "".
Terms These terms and conditions.

2) Applications

2.1 Part II of these Terms shall govern your obligations with regards to your use of this website in general as well as all the communications with Volkswagen Singapore you may set up on this website. By using this website, you accept without limitation or qualification, the terms in Part II and any additional terms set forth in any related website 

2.2 Part III governs the interest, deposit and vehicle reservation and purchasing of a Volkswagen Vehicle at the Sale hosted at . By contacting Volkswagen Singapore and purchasing a Volkswagen vehicle with a deposit, you accept without limitation or qualification the terms in Part III and any additional terms communicated to you as a participant. Participants are responsible for keeping themselves informed of the current Terms of the Sale. Continued participation in the sale will be regarded as acceptance of the current terms. Volkswagen Singapore reserves the right to change any of these Terms at any point in time. Changes will be posted with immediate effect, so please check this page often. If you do not agree to the terms contained in, please do not use this website.


Part II: Terms and Conditions of use of Website

3) User submissions

3.1 All user submissions will become Volkswagen Singapore sole and exclusive property and shall not be returned to you. You shall not use a false email address or mobile number, pretend to be someone other than yourself or mislead Volkswagen Singapore or third parties. Volkswagen Singapore may, but shall not be obligated to, remove or edit any submissions.

4) User obligations

4.1 You warrant that all information provided during account registration is true, complete and accurate and that you will promptly inform Volkswagen Singapore of any changes to such information by sending an email.

4.2 Without limitation, you undertake not to use the website and/or any information obtained from the use of the website for any fraudulent purpose or any purpose other than what Volkswagen Singapore has intended them to be used.

5) Copyright and trademarks

5.1 All content, pictures and other works published on Website are subject to the copyright of Volkswagen Singapore and its affiliates, including but not limited to VW AG, Wolfsburg, Volkswagen Singapore, if not otherwise indicated. Any duplication, distribution, storage, communication, broadcast and reproduction or transmission of the contents without Volkswagen Singapore's written approval is prohibited. 

6) Indemnity

6.1 You agree to indemnify, defend and hold Volkswagen Singapore, all Volkswagen Singapore subsidiaries, affiliates, subcontractors, agents, directors, employees, officers, information providers, advertisers or partners, licensors and licensees, (collectively "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation suits, litigation costs, attorneys' fees, of any kind and nature), incurred by the Indemnified Parties in connection with any claim arising out of your access to and/or use of the Website or any breach by you of these Terms of the foregoing representations, warranties and covenants or any other actions connected with the use of the Website.You will cooperate as fully as reasonably required on Volkswagen Singapore' defense of any such claim.Volkswagen Singapore reserves the right at Volkswagen Singapore' own expense to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you will not in any event settle any matter without Volkswagen Singapore' written consent.

7) General Provisions

7.1 Volkswagen Singapore administers the website from the Volkswagen Singapore' office in Singapore. All content on the website has been prepared in accordance with the laws of Singapore and may not satisfy the laws of any other country. Volkswagen Singapore makes no representation that the website is appropriate or available for use outside Singapore and access to the website from territories where its contents are illegal or restricted is prohibited. If you choose to access the website from outside Singapore, you do so, on your own initiative and are responsible for compliance with applicable laws.


Part III: Terms and Conditions of participation and purchasing of a Volkswagen Vehicle during the Sale

8) Sale

8.1 Participants will reserve a selected Volkswagen Vehicle of the online sale by arranging the test drive through the website, getting assigned to a Sales Representative of Volkswagen Singapore and by payment of the deposit. Sales process will be completed by signing Vehicle Sales Agreement at Volkswagen Showroom.

8.2 Participant acknowledges the following additional costs may apply should the conditions of purchase not be met:
a. additional $3,000 for orders without a trade-in vehicle
b. additional $5,000 for orders without our in-house loan (min. 60% for 7 years)
c. additional $2,000 for orders without our in-house insurance

8.3 Participant acknowledges that the final Purchase Agreement must be signed before noon of the upcoming COE bidding date published on the LTA website.

8.4 Participant acknowledges that the vehicles offered on the website, "VW Online Exclusive", come with a 2-year unlimited mileage New Car Warranty only. The extended warranty from Volkswagen Group Singapore is not included.

8.5 Participant is aware of the terms as well as in Volkswagen Singapore' Privacy Policy , particularly with regards to the collection of personal data.

9) Deposit

9.1 In order to participate in the special online sale for Volkswagen Vehicle on the Website, users will need to make a $1,000 upfront payment (Deposit) to Volkswagen Singapore for the order of the Volkswagen.

9.2 In case no payment of the deposit is made within 24 hours, Volkswagen Singapore reserves the right to release and sell the selected vehicle to a third party.

10) Deposit refund policy

10.1 Deposit will not be refundable if Participant did not complete the test drive with their Sales Executive, after their online reservation.

10.2 Deposit will only be refundable if Participant decides not to proceed with the purchase, after completing the test drive.

10.3 For Pre-Orders, deposit will only be refundable if Participant decides not to proceed with the purchase, after a physical appointment at Volkswagen Singapore.

10.4 Upon fulfillment of Clause 10.2 or 10.3, the full refund of the deposit will be credited back to the bank account or credit card used for the purchase.

10.5 Refund will be processed within 14 working days. It will be credited back to your credit card within 3 to 30 working days, depending on your bank account or credit card issuing bank.

10.6 Volkswagen Singapore reserves the right to reject any requests for refund that do not fulfill our terms or for any other reason whatsoever.

11) Volkswagen Singapore' rights and limitation of Volkswagen Singapore' liability

11.1 Volkswagen Singapore shall not be liable for, nor be bound by, any statements representations made, or actions taken, of any third party, including any party which Volkswagen Singapore may have engaged to assist Volkswagen Singapore in the administration of the Sale and/or any telephone helpline, email associated therewith.

11.2 Volkswagen Singapore reserves the right, in its absolute discretion to withdraw or terminate the Sale without liability or change any of the applicable Terms without prior notice.

12) Personal data

12.1 In order to carry out the sale, Volkswagen Singapore needs to keep personal data, including but not limited to name, email address and contact number of each participant. Some of this data may be shared with suppliers and other parties providing support for the sale. Our  Privacy Policy  shall govern our obligations in this regard.

13) Governing law

13.1 The Sale is governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with the Sale shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center ("SIAC") for the time being in force which rules are deemed to be incorporated by reference to this clause. The decision of such Tribunal shall be final and binding upon the parties.

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Thank you for your visit and have fun,
Your Volkswagen team