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Collision Repair


Collision Repair

In the unfortunate event of a collision, no matter how small, we aim to ensure that your Volkswagen is restored to the highest standards. To ensure that the integrity of your Volkswagen is retained, our body shop will only use Genuine Body Panels and factory-approved repair methods, all carried out by factory-trained technicians with specialised tools and equipment.

One-stop collision solution

Settling insurance claims and handling car repairs can be a tedious and stressful experience. At Volkswagen, we pride ourselves on being able to provide a one-stop solution, offering a full range of repair and insurance claims services. Our team of experts are fully dedicated to restoring your Volkswagen to the highest standards.

Genuine Body Panels

Our vehicle body parts give your Volkswagen the stability it needs, helping reduce the extent of damages in the event of a collision. All our parts have been specially developed for your original vehicle and as such, can be seamlessly integrated, saving you time and money when it comes to repairs.

Trust the original

Product tests conducted by independent testing institutes regularly confirm the high quality of Volkswagen Genuine Parts.

In this crash test, Volkswagen Genuine Parts and competitor parts of the body area were compared. Though our Genuine Parts may initially seem more expensive than competitor products, the quality and security they bring is unparalleled, and holds a much higher value during a crash.

Authorised Reporting Centre

In the event of a collision, you are required to lodge a report with your insurer through an Authorised Reporting Centre (ARC).

Volkswagen Service Centre is an Approved Reporting Centre for the following insurers:

  • AXA Insurance Pte Ltd
  • MSIG Insurance Pte Ltd
  • FWD Insurance Pte Ltd
  • China Taiping Insurance Pte Ltd
  • AIG Asia Pacific Insurance Pte Ltd
  • Allied World Insurance Pte Ltd
  • Direct Asia Insurance Pte Ltd
  • EQ Insurance Pte Ltd

If your insurance company is not in the list above, please lodge an accident report with your insurance-authorised accident reporting centre.

Types of Insurance Claims

Own Damage Claims


Own Damage Claims come into play when your vehicle (with a comprehensive car insurance policy) gets damaged or lost due to any of the following:

Damage to the car while driving: Collision with another car, wall, the road divider, traffic light, an electric post, or anything that damages your car.

Fire: Catching fire due to an external explosion or self-ignition

Flood: Damage to the vehicle due to flash flood

Theft: Vehicle missing due to theft

Third Party Claims


Third Party Claims involve situations where there is damage caused to someone else's vehicle(s) or injury to a 3rd party as a result of an accident. Even if you are insured with a non-comprehensive insurance, our experienced Insurance Advisor will assist you to do a 3rd party claim against the other car insurance.

Windscreen Claim


Windscreen claims come into play when your glass or windscreen (covered by a comprehensive car insurance policy) gets damaged or cracked due to an accident.

In order to retain intrinsic design properties of your vehicle, installing a new windscreen to replace your old one is a thorough process which needs to be carried our using Volkswagen specific adhesive. At Volkswagen Service Centre Singapore, you can be assured that our technicians will adhere to this process since they have access to Volkswagen-specific tools, skills and Volkswagen Genuine Parts. 

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Danke für Ihren Besuch und viel Spaß,
Ihr Volkswagen Team