Warranty - Terms & Conditions
Terms & Conditions
Volkswagen Drive Unit Extended Warranty
The Drive Unit in an electric vehicle (EV) refers to the integrated system responsible for delivering power to the wheels. This unit includes the Electric motors, Power inverter, reduction gear and DC converter that regulate and control the propulsion system.
As part of this warranty, the Drive Unit is covered against manufacturing defects and material failures under normal use and service conditions, subject to the exclusions and limitations outlined in this document.
1. Eligibility
Eligibility for the Drive Unit Extended Warranty is subject to the following conditions:
- The vehicle's first registration must have been completed by Volkswagen Group Singapore (VGS).
- The vehicle must comply with all manufacturer-recommended servicing and maintenance requirements.
- Servicing, maintenance, and repairs must be conducted by the Volkswagen Authorized Network or in accordance with Volkswagen Group Singapore’s prescribed maintenance guidelines within the Extended Warranty period.
The following vehicles are not eligible for the 8-year Drive Unit warranty:
- Vehicles used for hire or reward (e.g., taxis, private hire, driving schools, etc.).
- Vehicles owned by contract hire or similar companies.
- Vehicles used in competitions, rallies, or any form of racing.
2. What is covered?
Volkswagen Drive Unit Extended Warranty ("Extended Warranty") covers the costs of repairs required to correct defects in manufacturer materials or workmanship regarding the Drive Unit during the warranty period, subject to the terms and conditions outlined in this document.
3. Warranty Period
The Drive Unit is covered by a 2-year unlimited mileage manufacturer warranty. Thereafter, the Drive Unit Extended Warranty covering years 3 to 8 or 160,000 km, whichever comes first, may be provided by Volkswagen Group Singapore (VGS) or purchased from Volkswagen Singapore, terminating at 8 years or 160,000 km, whichever comes first.
4. Covered Costs
Subject to the terms and conditions herein, Volkswagen Singapore will repair or replace, at its discretion and expense, any component listed in the "Coverage" section that experiences failure or abnormal wear during the warranty period. Repairs and replacements will be carried out exclusively with Genuine Volkswagen Parts.
5. Coverage
The Drive Unit includes the following components, covered for up to 8 years or 160,000 km, whichever occurs first:
- Electric Motor
- Power Inverter
- Reduction Gear
- DC Converter
Noise and vibration resulting from normal wear and tear are not covered.
6. Limitations and Exclusions
To maintain eligibility for the Drive Unit Extended Warranty, the following conditions must be met:
- The vehicle must be serviced according to the manufacturer’s prescribed schedule at a qualified or manufacturer-recognized workshop. Service records and invoices must be available upon request. A service interval may not be exceeded by more than 60 days or 2,000 km.
- The vehicle must always be operated in accordance with the manufacturer instructions, including compliance with recall campaigns and prescribed maintenance actions.
- If the odometer is replaced or becomes defective, a statement of the correct mileage must be documented.
Volkswagen Singapore reserves the right to determine a vehicle’s ineligibility for the 8-year Drive Unit warranty at its sole discretion if any of the above conditions are not met.
7. Transferability
The 8-year Drive Unit warranty is not transferable to a new owner beyond the fifth year of coverage.